Refund and Return Policy
Overview
Thank you for purchasing digital products from our online store. Your satisfaction is important to us. This Refund and Return Policy outlines the terms and conditions under which refunds or exchanges for digital products may be granted. Please read this policy carefully before making a purchase.
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General Conditions
1. Eligibility for Refunds
– Refunds are only applicable for digital products that encounter technical issues or fail to function as described.
– Refund requests must be submitted within 7 days of purchase.
– Proof of the issue (such as screenshots or error messages) must be provided to facilitate the refund process.
2. Non-Refundable Products
– Products that are explicitly labeled as “non-refundable” at the time of purchase.
– Products successfully downloaded and accessed without any technical issues.
– Refunds are not available for subjective dissatisfaction (e.g., change of mind, no longer needed).
3. Technical Assistance
– If a product does not work as intended, we encourage customers to first reach out to our support team for troubleshooting and assistance.
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Refund Process
1. Submit a Request
– To request a refund, contact our customer support team at [support email address] with your order details, proof of purchase, and a detailed description of the issue.
2. Evaluation
– Our team will evaluate your request within 3-5 business days. During this period, additional information or clarification may be requested.
3. Approval or Rejection
– Approved refunds will be processed via the original payment method within 5-10 business days.
– If your refund request is denied, we will provide a clear explanation for the decision.
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Exchanges
– Exchanges for digital products are not applicable unless explicitly stated.
– In cases where a similar product or updated version can resolve the issue, we may offer a replacement at no additional cost.
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Exceptional Circumstances
1. Duplicate Purchase
– If you accidentally purchased the same product twice, please contact us immediately. Upon verification, a refund for the duplicate purchase will be processed.
2. Unauthorized Transactions
– If you suspect that your purchase was made fraudulently or without authorization, please report it to us immediately for further investigation.
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Disputes and Chargebacks
– We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback through your bank or payment provider.
– Unauthorized chargebacks may result in account suspension and a ban from future purchases.
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Updates to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon being published on this page. We encourage you to review this policy regularly to stay informed.
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Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
– Email: info@editzcreative.com
– contact us
We are committed to providing a fair and transparent resolution for any concerns related to your digital product purchase. Thank you for choosing our online store!
